October 12, 2006

The Learning Service

Dear Darryl & Rose:

I wanted to tell you that the training seminar that Steve and I attended was such a good investment.

Having a prepared sales approach to fit every potential client may not always work with every prospect.  Your guidance helped steer me into the correct thinking pattern of “how do I need to adapt myself to meet the needs of my potential or current clients?”  The strategies and materials covered in your course certainly laid out a very good guideline to follow for all types of clients.

The training course also helped me as a sales person to use my personality profile to its fullest benefit.  It showed me what areas I needed help in as well as accentuated the positives so that I can utilize those traits to the fullest.

I will and have already recommended this course to many colleagues. Continuing education in this capacity is vital to any sales staff and I commend you for your efforts and excellent courses that you have and will offer.

I am very proud to be among the “graduates” of your course!

Blessings on many more successful seminars.

Kindest Regards,

Heather West
SWC Enterprises, Inc.

The Learning Service provided wonderful training sessions to our employees. Mr. Doane and Ms. Sloat made the sessions fun and interesting.  They helped us set a standard for customer service with our employees, and helped them understand how their actions and words directly affect our business as it relates to that standard.

I would recommend The Learning Service to any company who wants professional training that really makes a positive impact on their employees and their business.

Jacqueline Doyle LNHA
Administrator, Brenn-Field Nursing Center
Orrville, Ohio

Dear Darryl and Rose;

I would like to commend you both for the excellent customer service training you provided to all of our employees at Brenn-Field Nursing Center.  At Brenn-Field we are interested in setting the standard for excellent customer service, and The Learning Service succeeded in helping reach those goals.  The employees enjoyed the sessions, which were fun, interactive, and helped all of us, learn a great deal about personalities through the use of DISC. 

            I would be honored to recommend The Learning Service to any organization.  Darryl and Rose present professional and tailored training.  Brenn-Field found a positive and improved result through family surveys after our company training was completed. 

            Please feel free to have anyone contact myself when inquiring to use The Learning Service for training.    I look forward to a continued professional relationship. 

Michelle Ledford
Marketing Director

Testimonials on CRKInteractive On-line E-learning

Customer Testimonials

We believe our programs will have a significant impact on your professional goals. But don't take our word for it, here is what some of our customers have to say.

"People learn as they are selling. To be effective, direct sales organizations, as well as partners, must be able to collaborate and learn as they sell. The synergy between CRKI's methodologies and the icSuite brings a powerful solution and strategy to the enterprise and I am excited about our alliance with such an experienced firm. The faster companies arm sales teams and partner channels, the more effective they will be."

Craig Nelson
President and CEO
iCentera

"NetIQ Corporation is a leading provider of Systems Management and Security software employing over 1400 people around the world. NetIQ is a growth-oriented company with new product releases every quarter. This requires that we enable our direct sales organization and partners on an ongoing basis, using just in time training methods.

CRK has been instrumental in providing online courses that educate new and existing employees, which is critical to the success of new products. With a geographically distributed staff and the need to reduce travel expenses the online training solutions from CRK are essential. Going forward we plan to continue to invest in CRK Interactive's online solutions to ensure that our staff sell the value of doing business with NetIQ Corporation.

The bottom line is that we believe that CRK Interactive plays a vital role in the continued growth of our staff and revenue at NetIQ."

Director NA Sales Engineers and Worldwide Sales Training
NetIQ

"We at Computer Associates have been subscribing to the CRKInteractive online Customer Focused modules for several years now. We have found the modules extremely effective in improving the soft skills of our sales, customer relations and technical teams.

Trying to save time and money forced us to look for an alternative to live classes. Your online classes provided us with the solution. We are achieving results beyond our expectations. The modules are well structured, complete and easy to digest. The graphics and animations are crisp and clean. We have been partnering with CRKInteractive for our training over eight years, and you and your team have delivered many live classes.

We have found the online modules a worthy replacement to the live classes and in some cases, a natural extension. This has allowed us to leverage our prior investments. I strongly recommend the CRKInteractive Customer Focused online modules for any organization and look forward to out continued partnership."

Vice President Employee Development
Computer Associates

"As you know, our environment is extremely dynamic. Recent changes in our market are rapidly making the sales process more complex - we now have to call higher and on more fronts to effect sales that would have been simpler and quicker just a few months ago.

The results are in and they exceeded our expectations! The feedback from the Leadership 2000 and Customer Focused Selling training was excellent. I believe this training will help NaviSite achieve its planned growth of 150% this fiscal year and would gladly recommend CRKInteractive to any organization that is looking to increase sales productivity, qualify and close new business opportunities, and sharpen the leadership skills of the management team."

Vice President, Sales
NaviSite

"Winners in life continuously look for ways to improve their performance. CRK:Interactive makes it easier than ever to do that with online learning courses designed to help you increase your effectiveness when interacting with others... I recommend CRKI's online learning experiences without reservation."

Lou Holtz
Winning coach and best-selling author

"I've worked in the corporate learning space for several years and have seen a wide array of training courseware, as well as designed a few courses myself. The Internet boom has brought about a flood of new online courseware, some of dubious quality. Learners are often disappointed by programs that over-promise yet under-deliver.

It is therefore refreshing to see CRKInteractive's portfolio of management and customer-focused training. Your company does many of the right things with regards to learning design. To name a few specifics:

1. The content is based on solid behavioral models, like the DiSC methodology.
2. The content is available in several formats: assessment tool, self-paced course, live online course, classroom-based training, and action planners - a true "blended" solution.
3. The e-learning programs are engaging and provide appropriate interactivity - not dull, page-turners.

Plus, the quality of the programs - the content as well as the technical execution is first rate."

Principal
Organization Solutions

"I wanted to write to thank you for the nice job you did with CRKI's Online "Customer Focused" courseware dealing with sales, customer service, and management skill development. As you know, at Inscape Publishing, we focus on high-quality training materials, and we are very selective about outside products that we choose to offer to our customers. Your products are a natural fit, as they offer an interactive, user-friendly approach to learning about interpersonal behavior through the DiSC model.

They provide a valuable complement to our DiSC product line, offering yet another way to build effective communication with better understanding of behavioral styles. Thanks for the opportunity to work with you on such a fine product and keep up the great work."

Vice President of Marketing
Inscape Publishing, Inc.

"Virtual Workshops and CRKInteractive have worked together for several years and we are proud to recommend CRKInteractive's online courseware. The Online "Customer Focused" courseware from CRKInteractive dealing with sales, customer service and management skills development is fresh, relevant and often humorous.

The presentation style is professional, but light and enjoyable. We believe that this expertise has been successfully translated into elearning programs that can help new and experience professionals improve their skills.

It is our opinion that the elearning programs offered by CRKInteractive are "best-in-class"! I am proud to work with CRKInteractive and recommend the firm's programs to our clients."

President
Virtual Workshops Group Integrated Media Concepts, Inc.

"…Computer Associates has been extremely happy with your sales skills development process…This process was customized to suit our needs. You have updated the program as our needs have changed….

Your organization has trained over 850 New Sales Employees with EXCELLENT RESULTS. Our sales VP's report that New Hires are more productive faster…and has produced numerous success stories…We appreciate your experience, flexibility, industry knowledge, and common sense sales process…"

Director-Sales Development
Computer Associates

"We have finished the CRK training. I asked each of my team members to do a quick write up about what they thought:

* - 'I liked it, it was cool.'

* - 'I thought it was very good. I liked the interactivity of it.'

* - 'Great training. The short modules make it easy to follow. With it being very interactive keeps it interesting. It is laid out well and really compliments what we already teach.'

* - 'Overall, I think the CRK training was successful....I have already started preparing calls and conversations based on what I learned. I think it will help guide the calls better with more effectiveness. I also saw how or why I may have made some calls in the past that didn’t go well based on the way I spoke to them.'

* - 'The layout was easy to follow with enough interaction to prevent you from losing focus....I think everyone in the company should participate in it. I would do it again...'"

LexJet

"I recently took two of your online business courses and wanted you to know how impressed I was with the content provided by CRK Interactive. I'm specifically referring to the customer-focused courses, Handling Customer Complaints and Establishing Credibility and Trust for Sales.

I've taken several online courses in the past and found your courseware to be extremely informative and highly interactive. As I was going through the courses, several of my colleagues were intrigued enough to visit my office to see what I was doing. It's obvious that the instructional designers at CRK Interactive spent a lot of time creating high quality animations and sound clips to provide the learner with a fulfilling experience. The attention to detail was absolutely superb.

I was also pleased to find out that participants who successfully complete these courses can earn CEU's. Awarding CEU's adds credibility to your programs and signals that you are committed to sound educational program development."

Program Manager
Corexcel

"Inc Magazine has recognized LexJet Corporations as the 48th fastest growing privately held company in North America. There are many contributors to our growth but none more important than the investments we make in improving our team's skill and knowledge about building long lasting relationships.

CRKInteractive's learning tools represent one of the best investments we've made in growing both our top and bottom lines! The subject matter is pertinent for both rookies and veterans and the courses are easy to use, fast and even a little entertaining. We especially like the fact the courses can be done at an individual's own pace.

Well, we're no Inc Magazine, but we'd like to recognize CRKInteractive for your contributions to our success!"

Co-Founder
LexJet Corporation

"I want to thank CRKInteractive for your highly interactive, engaging, entertaining, and most importantly educational instructional designs.

Your Online Customer Focused courseware has helped me achieve my customers' goals and expectations for more than a year in team building, sales and service.

The courses have been successful because they are only 90-minutes in length divided into brief lessons so you don't have to complete at one time. The animation and audio is entertaining and the exercises throughout the course test your knowledge. As a trainer, I also appreciate the knowledge assessment test, included in the last lesson, and the Certificate of Completion.

Congratulations to CRKInteractive! I look forward to using your tools to help meet and exceed my customers' expectations."

President
Operations Service Systems

"Let me start by saying how unique you have been in developing and modifying programs that recognize our constantly changing needs in all areas, including sales, leadership and customer service. This is in contrast to previous vendors, and your competitors that try to pound their methodology or process into our business.

Your experience as facilitators and business people has benefited us both in the specificity of the materials, as well as bringing real world experience."

Director of Field Operations
Lawson Software