Leadership Alive! – Managerial and Leadership skills development. In this program participants will recognize and understand the relationship between leadership, coaching, motivation and productivity. This is an exceptional program for all those in leadership positions or soon to be placed in one. This program will assist leaders with techniques to complement, support, coach, and mentor other knowledge and skills learned by associates in any training they have participated in.
Leadership in the 21st Century - an ongoing process of development to produce sustainable results - This program requires a significant time commitment on the part of your organization. We recommend that this curriculum follow an 18 to 24 month timeframe with presentations given at 3 or 4 month intervals. This program includes the material covered in the Leadership Alive! program plus the following critical key focus areas:
§ Focus on Self
§ Focus on Listening and Differences
§ Focus on Stress and Change
§ Focus on Time and Team
§ Focus on Leadership Alive!
§ Focus on Relationship Dynamics
Personal Listening – Discover your preferred listening approach and how to get the most out of the communication process. This program will focus on five critical areas: Communication barriers: The Five Primary Listening Approaches: Identification of your natural listening approach; Using different listening approaches at the appropriate time; Moving towards more effective listening; and the Practice and Application of effective listening.
Time Mastery – Help your people learn efficient time management, turning a perishable resource into a source of added productivity and profits. This program focuses on 12 different categories which include: Attitude, Goals, Priorities, Analyzing, Planning, Scheduling, Interruptions, Meetings, Written Communication, Delegation, Procrastination, and Team Time.
Being a Team Player “It’s not a spectator sport” –Identify what each team member must personally commit to in order to enhance a team’s success. Learn how to move from an Independent “I” to an interdependent “We.” The real reason why we have teams is to develop individual performance and contributions and to make the arena in which everyone functions beneficial for all.
The New Sales Game – Your customers want to know how your organization is going to impact their needs, market share, bottom line, growth, and even their future survival. Achieve the next level of customer-responsive partnerships and achieve more success more often with the New Sales Game. Identify what it takes to move from a service provider to a solutions provider for your customers. This program will get your entire sales force heading in the same “right direction” together.
Increasing Customer Responsiveness - Building a Sales Relationship - The foundation of personal and professional success lies in understanding self, understanding others, and realizing the impact of personal behavior on the people around you. This highly interactive facilitated program utilizes the DiSC® Classic Profile to assist salespeople in achieving personal effectiveness and professional success. The program leverages the understanding obtained from the profile process into real action to help sales professionals better understand their customers’ buying process and what is required to better qualify opportunities and move the sales process forward.
The Odyssey of Change – Transformation and Transition – Dealing effectively with the actual events, which impact our lives and the emotional feelings that correspond to them. Everything you need to help your work force get on board with needed change while acquiring the critical tools of innovation and creativity to produce, complement and support effective change.
Excellent to Exceptional Service - Optimizing Customer Service Interactions – This program uses DiSC® Classic to develop first class competencies in meeting the service needs of external and internal customers. This complete program is structured to meet your specific needs and will address the following key areas: Discover four styles of behavior and explore the general preferences of your style; Learn how to adapt your communication to different styles; Learn how to recognize the styles of other people; Demonstrate professional behavior and habits of positive customer service; Identify and demonstrate effective telephone techniques; Use exploratory questions to identify a customer’s real needs and apply effective closing techniques; Deal with uncomfortable situations while effectively defusing irate customers; Learn about your behavior when you are in conflict with others; Use the RESPOND process which results in the resolution of customers’ special needs; Prepare an action plan to specifically focus on the use of skills to optimize every customer service interaction. This is our premier program and it exemplifies the rebirth of the customer service revolution and provides the means to “make it happen” for your organization. This program may be presented in its entirety or broken into various modules to specifically customize the content and focus on your particular needs.
The Total Package – “Be Your Best” – This program focuses on business, professional and personal etiquette. Experience more success more often when you Dress for success; Eat properly for success; Present your best “you” for success; Communicate effectively in various media; Build a professional environment; and Build your professional image. “You will always be the best you on the entire planet. You’ll always be the second best anybody else,” so it is worth taking the time to focus on you and the total package of success you project and present to others.
EPIC - One of the most exciting things to come from Inscape in recent years is not a product, but a product platform. EPIC (Electronic Profile Information Center) provides a simple way to deliver profiles via the Internet. Here's how it works: By working with The Learning Service, Ltd. (your Inscape distributor), you can now have access (as a sub-account) to all of Inscape's online profiles through EPIC. From your PC, you can administer access codes that allow people to complete the assessments online.
Once a respondent finishes answering the questions, the resulting report goes to the respondent or to you—you decide! The EPIC system offers advanced functionality that permits system administrators to track various activities. EPIC also gives organizations the capabilities to build group reports from data stored in the system providing an analysis of team dynamics.
Meetings at Sea - Let us show you why cruising is the most cost-effective way to hold your training meeting outside your office. Any of our program offerings can be adapted to your cruise experience. When you are ready for the training experience of a lifetime, rewarding your people for their performance while enhancing that performance to achieve the next level of success, we can provide that incredible learning experience for you.
Click here for further information on Meetings at Sea.
Programs for Instructors only!
Train the Trainer tools for Instructional Excellence.
50 Activities For Achieving Excellent Customer Service Program for Instructors
Powerful training exercises for creating top-notch customer service!
This powerful Train the Trainer program includes and features the authors and their book:
50 Activities for Achieving Excellent Customer Service. By Darryl S. Doane, Rose D. Sloat. This program is for the serious instructor who is determined to present the very best in customer service training. From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find This Activity Book is a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.
Click here for further information on 50 Activities For Achieving Excellent Customer Service Program for Instructors.
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