Darryl S. Doane

Darryl has served as a teacher, speaker, facilitator, and professional consultant for over 25 years.  He has presented outstanding programs to numerous individuals including adult, college, youth organizations, corporations, churches, and civic groups.  He has worked with national organizations such as the National Association of Student Councils and Secondary Schools Principals and was a participant in NASA’s Teacher in Space Program.  He served as Senior Training Specialist for a billion dollar corporation for seven years prior to beginning his own business.  Darryl is coauthor of The New Sales Game©, EXCUSES, EXCUSES, EXCUSES...book, 50 Activities for Achieving Excellent Customer Service resource manual, and Stories They Will Remember book through HRD Press and The Customer Service Activity book through AMACOM Books.

Rose D. Sloat

Rose served as the Training Coordinator of a billion-dollar company for 15 years.  She has learned, taught, and applied every component within the training arena from organizing and scheduling training to writing and producing learning events.  Rose’s expertise in paying “attention to detail” has enabled The Learning Service, Ltd. to become an effective and efficient means of quality learning for companies who have chosen to outsource their training needs.  Rose’s coauthoring of The New Sales Game©, EXCUSES, EXCUSES, EXCUSES...book, 50 Activities for Achieving Excellent Customer Service resource manual, and Stories They Will Remember books through HRD Press and The Customer Service Activity book through AMACOM Books represents an opportunity to share over 25 years of sales and customer-responsive service experiences.