Personal Listening Profile® Facilitator's Kit
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Product No: B-317 |
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Category: Facilitator Kit |
It’s estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such miscommunications is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile® describes five listening approaches:
Appreciative: Listens in a relaxed manner, seeking enjoyment, entertainment, or inspiration
Empathic: Listens without judging, is supportive of the speaker, and learns from the experiences of others
Comprehensive: Listens to organize and make sense of information by understanding relationships among ideas
Discerning: Listens to get complete information, understand the main message, and determine important details
Evaluative: Listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs
Match Listening Approaches to Communication Needs
The Personal Listening Profile® helps people in your organization:
- discover their natural approach to listening
- capitalize on their listening strengths
- learn how different listening approaches impact listening effectiveness
- improve their ability to understand the purpose of different communications
- use listening approaches appropriate to the situation
- overcome listening barriers and reduce conflict
- enhance individual and team performance
One Facilitator's Manual, a fully scripted seminar, presentation materials on CD-ROM, research and technical background, and two profiles.