Join the authors as they utilize their book, 50 Activities For Achieving Excellent Customer Service to present an array of dynamic and engaging activities that:

• Reinforce what good customer service is —and is not
• Demonstrate how to work together most constructively and efficiently
• Prove the value and the importance of "sharing the load"
• Show how to increase productivity and performance while enhancing relationships with customers

Assembling over 30 years of sales and customer service experiences in a wide variety of industries, The 50 Activities For Achieving Excellent Customer Service Program for Instructors is a treasure trove of exercises for enhancing the quality of any customer service training program.  Each participant will receive a copy of this powerful tool and resource.

 

This program provides:

1. Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.
2. Identification and creation of memorable experiences for your customer service representatives and their customers
3. A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.
4. 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Selected activities will be demonstrated and participants will present activities to the group.
5. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
6. Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the "right fit" for your programs.
7. A CD Documenter to identify and develop your own customized collection of customer service interactions within your organization.
8. Powerful bonus sections are included to complement and support your customer service core values and enhance performance.
9. A complementary copy of the authors book, Excuses, Excuses, Excuses...For Not Delivering Excellent Customer Service And What Should Happen!
10. Effective tools to assist you in attaining the next level of success with that individual who needs to be your primary focus, the Customer!

• Increase your creativity and skill as a presenter in the customer service arena
• Increase the creativity and skill level of customer service representatives
• Demonstrate what excellent customer service is
• Provide insights and practice to improve customer service
• Develop your own organizations bank of customer service learning situations